Welcome
tenant portal

White House Asset Management is responsible to conclude the building insurance. You yourself are responsible for all other insurance policies: with regard to your belongings, we recommend that you take out a contents insurance (possibly take out glass insurance).

Every rental agreement includes arrangements regarding rent payments. If you have any questions, you can contact us.

Setting up a direct debit is only possible for residential properties. This will be arranged automatically upon entering the lease agreement enabled. This is not possible for commercial property.

Always contact us as soon as possible. You can do this via the tenant portal or by email at: facturen@whitehousedevelopment.com.

Changing details such as the bank account number you can easily submit via the tenant portal on our website.

To become a co-tenant, you must submit a request to White House Asset Management via the tenant portal on the website. Partners who live together but are not married and do not have a registered partnership are not co-tenants.

No, subletting your home is not permitted. You must use the rented property as your primary residence. If we suspect that the property is nevertheless being sublet, we will report this to the relevant municipality.

No. If the property is listed on Airbnb, we consider this subletting, which is not permitted. If we discover this, we will report it to the municipality. You are responsible for any legal and financial consequences.

The rental agreement is terminated in accordance with Article 3 of the signed lease agreement. Review the signed rental agreement and, if necessary, contact us with any other questions.

The rented property must be returned in good overall condition. In general, we ask that you leave the property empty and cleared out, 'broom clean', in the same condition as when you first received it lease agreement have accepted.

One of our staff will contact you to schedule the final inspection. You can always contact us for a pre-inspection or if you have any questions in advance.

Once the final inspection has been approved (the property is empty, unfurnished, clean and vacated) and there are no outstanding rent payments, you can expect us to return your security deposit to the bank account we have on file within 2 weeks bank account number. If the property has not been handed over in good condition and we need to carry out maintenance, we will contact you, and you may have to wait longer than 2 weeks for your deposit. In that case, we may need to withhold all or part of the deposit.

Yes, you can submit a request via the tenant portal.

A repair request You can only report this through our tenant portal. It will then be resolved as soon as possible.

If, after the key handover if you find another defect in the rented property, you can simply repair request submit via the tenant portal on our website. It will then be remedied as soon as possible.

In the Netherlands, the ‘Small Repairs Decree’ applies. Based on this, we have drawn up the Maintenance Guide prepared; you can find it on our website under the ‘Tenant login’ button.

Whether extra keys can be made depends on the property. Some locks are certified, which means extra keys can only be made through White House Asset Management. This is often the case when there is a serial number on your key. You can order keys from White House Asset Management via the tenant portal on our website. You are responsible for these costs. If a lock is not certified, you can have a key made by a locksmith.

You must always ask White House Asset Management for permission before undertaking major work. This includes removing a wall, installing external sunshades or installing a new kitchen yourself. You do not need permission for minor work, such as laying laminate flooring or painting interior walls. Upon termination of the lease agreement the rented property must be returned to its original condition. If you have any questions, please contact us.

You are allowed to paint the interior walls. At the end of the rental period, the walls must be returned to their original condition. This also applies to the interior door frames (interior woodwork).

If you have problems with mold or damp, you should of course first make sure to ventilate the space sufficiently every day. For example, by opening windows and doors. If you do not ventilate the space properly, mold can develop or moisture problems can occur. Damp is more often a problem in older or listed properties. For more information, please visit the following website: https://www.rivm.nl/sites/default/files/2018-11/84305-008013_Schimmel%20en%20vocht%20TG2.pdf  If your issues persist, please report them through our tenant portal.

We’re sorry the problem has been going on for some time and no solution has been found yet. We’d be happy to talk with you and strive to resolve disruptions for our tenants as quickly as possible. Please contact us by email: info@whitehousedevelopment.com

First, you must report the incident to the police. This can help you recover the costs of any damage or theft resulting from a break-in. You can file a report on the police website. Second, you must contact your insurance company. If you contents insurance you have, stolen goods can often be reimbursed through this insurance. Please also report the break-in to us; you can do so via our tenant portal on the website.

This may go without saying, but in the event of a fire, you should call 112 immediately. White House Asset Management must also be informed, no later than the next working day. Take photos, as these may be important for the insurance claim. We will do our utmost to repair any damage as quickly as possible.

During office hours, you can contact our office. White House Asset Management is available on weekdays between 08:30 and 17:30 at 0182-221 014.

Outside office hours and at weekends, you must arrange for a locksmith yourself, and you will be responsible for the costs. Always try to find out first whether someone else has a key. This could be a co-tenant or a neighbor in the same complex.

Check on the website of Stedin.net the current power outages. If there is no power outage, first check the meter cupboard to see whether any fuses have blown. Sometimes a household appliance causes a power outage, or too many appliances are connected to one circuit. Unplug all appliances and switch the circuit(s) back on one at a time. Then reconnect the household appliances one at a time. If the power goes out when you connect one of these appliances, you’ll know that it is the cause. There may also be a fault in the distribution board. If the test above doesn’t work, or the power won’t come back on at all, call White House Asset Management.

First, you can try speaking to your neighbors in a friendly but clear way about the nuisance they are causing you. If this does not help, we recommend keeping a log of the recurring nuisance and then reporting it to the police.

You can contact us via the tenant page or at: info@whitehousedevelopment.com. You can also contact us by phone if you are unable to send a message through the tenant portal. White House Asset Management can be reached on weekdays between 08:30 and 17:30 at 0182-221 014